Shipping & Returns

Shipping, Payment and Returns Policy

Delivery

FREE SHIPPING! on all orders over £30.00 (UK Mainland only)

Orders will be processed and dispatched within 48 business hours and are fulfilled by Royal Mail. Delivery charges for UK mainland orders are entered automatically to your shopping cart. Delivery is free on all orders over £30. Delivery times are 1-3+ days for Recorded Signed For, next working day for UK 'Next Day' service orders (provided order is received before 4pm) .You will receive an email with delivery information once your order has been dispatched.
N.B Larger or heavier than average orders may be subject to non-standard shipping charges.

PRICING
All product prices are inclusive of V.A.T. and whilst every effort is made to ensure that prices are correct at the time of publication errors and omissions may occur. Published prices will be honoured but in the event of an unexpected price amendment you will be advised and offered the opportunity to reconsider your order before it is processed.

ACCEPTED PAYMENT METHODS Most Major credit cards, personal cheques, all payments are cleared prior to despatch.


IS MY PAYMENT SECURE?

All our payment transactions are handled by Paypal.

ACKNOWLEDGEMENT OF ORDERS
We will acknowledge all orders by Email.


WHAT IF I DO NOT RECEIVE MY GOODS
Please wait 7 days if you are in the UK or 20 days if overseas. If you do not receive your goods after this period of time, please contact us by E-mail us at matelots@hotmail.co.uk with your order number to hand. This number will be included in the E-mail you received when you ordered the goods from our site. We will strive to resolve the issue immediately.

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